Shipping, Returns & Refunds

From the moment you order until the parcel is at your door, we want the experience to be simple and predictable.

Preparing your order

After payment is confirmed we need 1–3 working days to get the order ready: we check the details, inspect the bag once more, pack it securely, prepare the shipping paperwork and hand it to one of our courier partners. As soon as it is on its way you receive an email with the tracking number. Weekends and public holidays do not count as working days.

Delivery times

After dispatch, expect roughly 7–10 working days within Europe, 7–12 working days to the United States and Canada, 8–14 working days to Australia and New Zealand, and 6–10 working days to most of Asia. Most parcels arrive within these windows; occasionally customs checks or local courier delays stretch delivery to as long as 15 working days. Preparation time is in addition to shipping time.

Shipping charges

Shipping is free worldwide on every order above $300. Below that amount the cost is calculated at checkout from the destination, the parcel size and weight and current courier rates; international shipping usually starts at about $60. We ship with UPS, FedEx and DHL, and every parcel is fully tracked.

Customs and duties

Depending on the destination country, international parcels may attract customs duties, import taxes or other official charges. These are set by the local authorities and are paid by the recipient.

Returns

If a purchase is not right for you, you may ask to return it within 14 calendar days of delivery. Get in touch with our support team and we will walk you through the steps.

A returned item must be unused and unworn, in its original condition, free of marks, make-up, perfume, odours or any sign of wear, with every tag and label still attached. We know that trying a bag on is part of shopping online, and returns are welcome as long as the piece is still in brand-new condition.

If the size or proportions do not suit you, the same 14-day window applies. In that case the cost of sending the item back is yours; we recommend a fully tracked service.

Damaged or faulty items

If your order arrives with a manufacturing fault or has been damaged on the way, let us know within 48 hours of delivery. Please attach clear photos of the item and the packaging with a short note about the problem. Once the claim is checked and approved we send a replacement, if one is available, or refund you in full. For approved claims the return shipping is on us.

Starting a return

Email support@f-roma.com with your order number and the reason for the return. Once approved, we send you the return address and instructions. When the item is back with us and has passed inspection, the refund goes to the original payment method within 5–10 working days. Your bank or payment provider may need a little longer to show it in your account.

Refunds

Refunds always go back to the payment method used for the order. We cannot accept items that have been worn, damaged, altered or sent back without their original tags.

Payment

We accept Visa, MasterCard, American Express, Discover, JCB, PayPal and most other debit and credit cards. Every transaction runs through an encrypted, secure payment gateway. A payment processing fee of 3.5% applies to all orders.